Customizing Shopify Emails: Adding Payment Details to Order Confirmations

Why Customize Order Confirmation Emails?

Benefits of Including Payment Details

• Transparency: Providing payment details demonstrates honesty and builds trust between the business and customer. It assures customers that the transaction is secure and that you are dedicated to their satisfaction.
• Inquiry Reduction: By incorporating payment details directly in order confirmations, you may decrease the number of support queries about payment-related concerns, saving you valuable customer service resources.
• Convenient Records: Customers appreciate having detailed records of payments for future reference, simplifying their own bookkeeping processes.

Steps to Add Payment Details to Shopify Emails

Step 1: Access the Email Notification Settings

1. Login to your Shopify Admin.
2. Navigate to Settings > Notifications. This section contains all the different notification templates you can customize.
3. Click on Order confirmation or the specific email template you want to edit. For customization related to payment methods, this is the most important template.

Step 2: Edit the Email Template Code

1. Look for the part of the code where the order details are displayed. This is typically where you can modify various variables that correspond to your order.
2. Insert the code block that references payment details, such as the credit card company and last four digits. You could use the following Liquid code snippet:
   1 2 3 4 5 liquid {% for transaction in order.transactions %} <p>Card Type: {{ transaction.payment_details.credit_card_company }}</p> <p>Last 4 Digits: {{ transaction.payment_details.credit_card_number }}</p> {% endfor %}
   This block loops through any transaction attached to the order, showing the LAST 4 digits of the credit card used for payment, as well as the credit card COMPANY name.

Step 3: Preview and Test Your Custom Email

1. Click on the preview button to test what it will look like.
2. Send a test email to yourself to see how it appears in an actual email client. This step is crucial to ensure everything renders correctly. You can send a test email by navigating to Actions > Send Test Email.
3. Ensure that all included information is correct and displays properly without any coding errors.

Step 4: Save Your Changes

• Click Save to apply your customizations.
• Now you can just sit back and watch as your order confirmations not only confirm purchases but also provide vital payment information to your customers!

Tips for Enhancing Shopify Email Templates

• Add Personal Touch: Including the customer’s name in the greeting section of the email can make a difference. Variables like
  1 {{ customer.first_name }}
  can be used for this.
• Use Elegant Design: Consider customizing the design with colors and logos that MATCH your brand aesthetic. You can find helpful tutorials on modifying the CSS and HTML structure for your email layouts in the Shopify help center.
• Keep it Simple: Avoid overwhelming customers with too much information. Ensure your payment details are clear and easy to read.
• Incorporate Product Recommendations: It may be worth considering ways to cross-sell or upsell within the email, as this can lead to more sales while customers are excited about their recent purchase.

Leveraging Arsturn for Enhanced Communication

Benefits of Using Arsturn

• Effortless Integration: Add to your existing shop without needing technical skills.
• Instant Engagement: Answer potential customer queries right on your website.
• Analytics: Gain insight into your audience’s preferences based on interactions.
• Fully Customizable: Reflect your brand in design, adding personality aligned with your store’s identity.

Conclusion