1/25/2025

Recovering a Shopify Account Without Access to the Registered Email

Losing access to your registered email is like losing the key to your house—frustrating & a bit scary! If you run into trouble trying to login to your Shopify account without access to the registered email, don’t worry! You’re not alone, & there are steps you can take to recover your account.

Why It Matters

First, let’s discuss why having access to your email account is SO crucial. Your email is the main communication method between you & Shopify's support team. It serves as a way to verify your identity when you reach out through various support channels, whether it be chat or email—making it a fundamental asset for any Shopify merchant.

Steps to Recover Your Shopify Account

Access the Shopify Help Center: The first step to recovery? Start with the Shopify Help Center where you’ll find a rich variety of resources tailored toward helping users like yourself. Here are some useful steps you should consider:
- Search for Solutions: Use the search bar to find common issues related to lost emails. By typing in “I can’t access my account”, you’ll reveal a treasure trove of articles that may guide you.
Use Live Chat Options: If you've tried searching & you're still in a pickle, head to the Shopify Support page. You might find a live chat option. Here’s how to navigate it:
- When you reach the help center, select “Contact Support”.
- Opt to chat with a virtual assistant or directly request to speak with a support advisor, even if your primary email isn't accessible. It’s worth a try!
Verify Your Identity: To facilitate account recovery, be ready to verify your identity. You might need the following:
- Store URL where you operate.
- Possible payment information if you remember any related to your subscription.
Alternative Recovery Options: If chat isn’t your style, Shopify may require you to fill out recovery forms. This may require enough information, such as:
- Details about past transactions.
- Any former credentials that might have led to account creations like phone numbers.
Consider Phone Support: The direct line to help is often less “robotic” & speedier! You can usually contact support through phone if you're on Shopify Plus or other premium plans. If you're not sure about the call options, go to the Contact Numbers section. Here, you'll find various numbers depending on your region. It’s fast & direct.
Check Downloaded Documents: Did you by any chance download your recovery codes before? They’re usually saved as “shopify_recovery_codes” in your settings or downloads folder. If you can find that file, you are golden!
Email Recovery through Shopify Support: If everything else fails, consider reaching out via the Shopify Contact form. Here’s where the magic happens:
- Provide details precisely about your issue.
- Don’t hesitate to mention that you lost access to the registered email & would like assistance verifying your identity through alternative info.
Timing & Patience: Sometimes responses may take a while. Stay patient, & keep your communications clear. Maybe even jot down previous communications for reference.

What to Do If All Else Fails?

If after all these attempts you still haven’t succeeded, it may require some more creative solutions:

Recover Your Email: Depending on your email provider, you might be able to reset access by answering identity questions or verifying a secondary email or phone number. This often gets you back into the loop!
Create a New Account: If your business needs immediate access, consider creating a new Shopify account. Keep in mind that it’s not the most convenient option, as you'd be starting from scratch.

Extra Tips for Keeping Your Account Safe

Once you’ve regained access, it's time to put some pins in place for the future:

Enable Two-Factor Authentication: This simple step adds an extra layer of security. Even if someone gains access to your main password, they won't easily access your account if they don't have your phone.
Keep Recovery Codes Safe: Make sure to back up your recovery codes in a secure place—like a password manager or physical secure storage.
Update Email Information Regularly: If you ever change emails, update your records with Shopify. Having a current email guarantees you're reachable.

Explore Additional Help: Arsturn

Before wrapping up, if you’re looking to enhance your customer & engagement experience on Shopify, consider using Arsturn, the tool that brings the magic of AI-driven chatbots to your fingertips! With Arsturn, you can effortlessly create custom chatbots without any coding skills, aimed at boosting customer interaction & conversions. Most importantly, it provides invaluable insights into users’ needs and behaviors. Explore their user-friendly interface today at Arsturn.com!

Conclusion

Navigating the recovery process for your Shopify account can be a bit murky when you lose access to your email, but following strategic steps can set you on the right path. Remember to explore every potential option and don’t shy away from reaching out directly to Shopify Support if needed. Additionally, utilize the powerful tools like Arsturn to bolster your online engagement and enhance customer satisfaction! Good luck, & happy selling!